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Why Emotional Intelligence & NLP Make Mediation More Effective — and Why It Sets My Practice Apart

Great mediation isn’t just about process. It’s about people.

Behind every dispute — whether commercial, workplace, partnership or financial — there are emotions, perceptions, fears, and communication patterns driving the conflict.

This is why mediation led with Emotional Intelligence (EI/EQ) and Neuro-Linguistic Programming (NLP) produces better, faster, and longer-lasting results.

As a CMC & IMI Registered Civil & Commercial Mediator with a background in NLP, Criminal Psychology, Psychology, and Negotiation, here’s what I’ve learned:

Emotional Intelligence builds trust — quickly.

Most disputes escalate because people feel unheard, misunderstood, or invalidated.
EI allows me to read what’s not being said — the underlying needs, frustrations, and triggers — and bridge the gap so both sides feel safe to move forward.

NLP helps break unhelpful patterns in real time.

Through NLP techniques (language reframing, rapport building, pattern interruption), I help parties shift from defensive thinking to constructive problem-solving.


This creates breakthroughs where communication has completely broken down

.

⚖️ Together, EI + NLP reduce tension and unlock solutions.

When people feel understood, conversations soften.
When thinking patterns shift, options appear.
And when both happen together?


Resolution becomes not only possible — but often quicker and more collaborative.

⭐ Why clients choose me

With a background in:
✔ Investment Banking & Executive Leadership
✔ Complex negotiations
✔ Cross-border conflict resolution
✔ Psychology & NLP
✔ High-pressure stakeholder environments

…I bring a calm, strategic, human-centred approach to even the most difficult disputes.

Areas I specialise in:

• Contract & commercial disputes
• Workplace conflict & misconduct
• Business partner disputes
• Investment/banking disputes
• Defamation & discrimination
• Cross-border conflicts

If you’re navigating a dispute — or if you're a solicitor looking for a mediator who truly understands people as much as process — I’d be happy to support.

 

Global Reach and Sustainability Commitment

Operating internationally, Sharon brings a global perspective to her practice. She understands the cultural nuances and legal frameworks that shape disputes in different jurisdictions, ensuring her solutions are both locally relevant and internationally sound.

As a signatory of the World Mediators Alliance on Climate Change Green Pledge, Sharon actively champions sustainability. She prioritizes Zoom mediations & negotiations, not only for their accessibility but also to reduce the environmental impact of in-person meetings. Her commitment to green practices reflects her broader ethos of fostering harmony, balance, and sustainability in all aspects of her work. However, in-person in some circumstances works favourably and is therefore possible.

Professional Memberships

Sharon’s dedication to excellence is further demonstrated through her affiliations with leading professional organizations:

  • The Civil Mediation Council (CMC)

  • The International Mediation Institute (IMI)

  • Certified International Negotiator (CIN)

  • Neuro-linguistic programming practitioner

 

Service Excellence

Whether mediating high-value commercial disputes, addressing workplace conflicts, or facilitating resolutions in human rights cases, Sharon’s approach is defined by meticulous preparation, deep empathy, and unwavering focus on results. She is dedicated to providing an unparalleled standard of service, ensuring that every client feels supported, understood, and empowered throughout the mediation and negotiation process.

Sharon Paxman is not just a mediator and negotiator; she is a trusted advisor and a champion for resolution. Her ability to transform conflict into opportunity makes her an invaluable resource for individuals, businesses, and organizations seeking lasting solutions.

Key Benefits of Working with Me as Your Mediator

  • Cost-Effective: Mediation is typically less expensive than litigation, as it avoids court fees, counsel expenses, and lengthy legal proceedings.

  • Time-Efficient: Mediation often resolves disputes quicker than traditional litigation, saving time and allowing parties to move forward with their lives or business operations sooner.

  • Confidentiality: Mediation proceedings are confidential, providing a private environment for parties to openly discuss their concerns without fear of public disclosure.

  • Control and Flexibility: Parties retain control over the outcome and have the flexibility to craft creative solutions that meet their specific needs and interests, rather than relying on a judge's decision.

  • Preservation of Relationships: Mediation focuses on fostering constructive communication and understanding, which can help preserve relationships between parties, especially important in commercial disputes where ongoing business relationships are at stake.

  • Mutually Beneficial Solutions: By collaborating to find mutually beneficial solutions, parties often feel more satisfied with the outcome compared to adversarial court rulings.

  • Legal Compliance: Agreements reached through mediation are legally binding and enforceable, providing a structured framework for future interactions between parties.

 

Key Benefits of Working with Me as Your Negotiator

  • Strategic Expertise: With advanced negotiation techniques, I navigate even the most complex disputes to ensure effective and fair resolutions.

  • Time and Cost Efficiency: Professional negotiation minimizes delays and reduces expenses associated with prolonged conflict.

  • Customized Solutions: I tailor my approach to address the unique needs of all parties, fostering mutually beneficial agreements.

  • Conflict De-escalation: By defusing tensions, I create a collaborative environment where constructive dialogue thrives.

  • Sustainable Outcomes: My focus on long-term solutions prevents recurring disputes and promotes lasting harmony.

Thank you for your interest in my mediation services. Please fill out the form below to us understand your needs and how I can assist you as a mediator. I look forward to connecting with you soon.

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Contact Me Confidentially To Find Out More About Mediation 

 

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©2024 by Paxman Mediations & Negotiations 

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